To use QB Support Experts’ services or access certain parts of the site, users may need to complete a registration form. During registration, users provide contact details such as name, phone number, or email address. We use this information to communicate about our products and services. Providing extra details like income level or gender is optional but helps us offer a more personalized experience.
When a user makes a purchase, we collect information through our order form. This includes contact details (like name, email, and billing address) and payment details (such as credit card number and expiration date). We use this information to process payments and fulfill orders. If there is any issue with an order, we use this data to contact the customer.
We collect data through cookies and log files to create user profiles. A profile stores information about a user’s preferences and interests. This helps us personalize the site’s content and improve our services. These profiles are linked to personally identifiable information but are never shared with third parties in that form. Only summarized, non-personal data may be shared.
A cookie is a small piece of data stored on a user’s device, linked to their browsing activity. Cookies do not contain personally identifiable information. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a longer time). Persistent cookies can be deleted by following your browser’s help instructions.
Cookies save time by allowing users to stay logged in. If cookies are disabled, you can still use the site, but some areas may be limited. Persistent cookies also help us understand user interests and improve the site experience. See the “Profile” section above for more details.
5) Log Files
We use log files to analyze trends, manage the website, and track user movement in general. IP addresses and related data are not linked to personally identifiable information.
Clear gifs are tiny images with a unique ID, similar to cookies, used to track user activity online. They are invisible on the page and very small—about the size of a period. Clear gifs are not linked to personal information.
We also use clear gifs in our emails to know which messages have been opened. This helps us measure communication and marketing effectiveness. Users can opt out of such emails by following the instructions in the Opt-out section.
We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we delete it. We encourage parents to guide their children’s online activities. Here are some tips for safer online experiences:
Teach children not to share personal details (like name, address, phone, or school) without supervision. Know the websites they visit and check if they are appropriate. Look for site privacy policies and understand how your child’s data is handled.
Visit the FTC’s website for more advice on protecting children’s online privacy.
Except for certain legal exceptions listed in our Privacy Policy, QB Support Experts does not share users’ contact details or other personal information with third parties without consent.
We send welcome messages to new users and may contact them about our products and services. Visitors who share their contact information may receive emails with product updates, special offers, or promotions. Existing customers may occasionally receive similar updates and satisfaction surveys. Users can choose to opt out of such communications — see the Choice and Opt-out sections. We may also contact former users for feedback.
All customers receive emails with order details and payment summaries. These are part of the purchase process and cannot be opted out of, although users may deactivate their accounts. Credit card details are not included in these messages.
We regularly contact customers to provide requested services or resolve account-related issues. We respond by email or phone based on user preferences.
While we do our best to protect user privacy, we may be required by law to share personal information. This could include responding to court orders or legal processes. For example, we may share information with law enforcement or government officials. Sometimes these requests come through our internet or service providers who help us deliver services. To maintain network integrity, we cooperate with such requests as needed.
We may share summarized demographic information with partners, but it does not include any personally identifiable data.
We use outside payment processors to handle transactions. These companies do not retain, share, or use personal information for any purpose other than billing.
If QB Support Experts is involved in a merger, acquisition, or asset sale, user data may be part of the transferred assets. Users will be informed before ownership or control changes. If personal data will be used differently than originally stated, users will have the option to decline that use as explained in the “Notification of Changes” section.
Users and visitors who do not wish to receive promotional emails can opt out by clicking the unsubscribe link at the bottom of each promotional message.
Customers cannot opt out of service messages, billing updates, or customer support communications but may deactivate their accounts if desired.
QB Support Experts’ website may contain links to other sites. We are not responsible for their privacy practices. We encourage users to read the privacy policies of every website they visit. This Privacy Policy applies only to information collected by QB Support Experts. Some partner or affiliate sites that refer traffic to us are not covered by this policy.
QB Support Experts takes security seriously and protects customer information online and offline. When users enter sensitive information (like credit card numbers) on our forms, it is encrypted using SSL — the standard in online security. You can confirm this by checking for a locked padlock icon in your browser.
We also secure data offline. Only authorized employees who need the data to perform their duties (such as billing or customer service) can access it. Our servers that store personal information are kept in a secure environment.
We temporarily store your transmissions on our servers and delete them after a certain period (up to 365 days). We use standard security methods like firewalls and SSL to protect the confidentiality of this data. However, no system is completely secure, and QB Support Experts cannot guarantee perfect security.
The length of time we keep information depends on its purpose. Some data must be kept for legal reasons. Otherwise, we retain it only as long as needed to fulfill its purpose or as required by law.
To better serve customers and understand demographics, QB Support Experts may verify data with third-party sources. For example, we confirm billing addresses on all credit card transactions and may check credit reports for some business clients. This data is handled in line with our Privacy Policy.
If a user’s personal information (like address, phone, or email) changes, or if they no longer wish to use our services, they can update or delete their information by contacting QB Support Experts’ Customer Service.
If we change our Privacy Policy, we will post updates on this page and other relevant places so users know what information we collect, how we use it, and when we may disclose it. We will continue to use data according to the policy in effect when it was collected.
If we decide to use personal data in a new way, we will notify users by email. They can choose whether to allow this new use. Users who have deactivated their accounts or opted out will not be contacted. If we make major policy updates that don’t affect existing stored data, we will post a clear notice on our site and email users who have opted in to communications.